How can I ensure my order has been successfully placed?

An order confirmation is automatically sent to the email address you used to register, as soon as your order is validated online. It is therefore very important to ensure your email address is correct before placing your order. If you have not received an order confirmation email within 24 hours, you should assume your order was not registered (please also check your spam folder).

How can I track my order?

You can track your order using the tracking number provided in your shipping confirmation email.

Can I modify/cancel my order?

Orders can be canceled or modified before shipment. However, once the order is paid, you can no longer modify or cancel it. For any request, please contact us by phone at +33 4 11 62 47 52.

Can I place my order by phone?

Yes, our customer service team will be happy to assist you in placing your order by phone, from Monday to Friday, 9:00 AM to 5:00 PM. The phone number is not a premium-rate number: +33 4 11 62 47 52.

I’m having trouble placing an order. Can you help me?

Of course! Feel free to contact us via the contact form or by phone at +33 4 11 62 47 52. Our customer service team will assist you in placing your order.

Can I get an invoice for my order?

You can find your invoice in your customer account under the "Order History and Details" tab.

Where can I find my order history?

You can find all your past orders in your customer account under the "Order History and Details" tab.

My order is incomplete and/or incorrect. What should I do?

Any claims regarding non-compliance of delivered products with the ordered products must be reported to LABOPHYTO within seven days. Requests not submitted in writing (by mail, fax, or email) cannot be processed. Please note that LABOPHYTO commits to fulfilling orders based on stock availability at the time of the order. No compensation can be claimed by the buyer in case of stock shortages. No returns will be accepted without prior approval from the seller.

How can I deactivate or delete my account after a purchase?

To delete your account, please contact us via the contact form.

How can I contact you?

You can reach us via the contact form or by phone at +33 4 11 62 47 52, Monday to Friday, 9:00 AM to 5:00 PM. A chat is also available on our website for any questions. You can also contact your dedicated representative directly by email.

How can I subscribe to the newsletter?

You can contact us via the contact form or chat. We will be happy to add your email address to our database. Newsletters are sent regularly to inform you about new products and/or special offers.

Do I need to create a customer account before making a purchase?

Creating a professional customer account is required to finalize your order. You can create your account on the login page or directly during checkout. A K-bis certificate (less than 3 months old) or an official document proving your affiliation with our industry will be requested.

I forgot my password. How can I reset it?

On the login page, click on "Forgot password." Enter the email address you used during registration. You will receive an email (remember to check your spam folder). Click the reset link, enter your new password, and confirm.

Can I change my delivery address?

You can edit, add, or delete your delivery address in your customer account under the "Addresses" tab. You can then select your preferred delivery address during checkout. If you’ve already placed an order and realize your address is incorrect, please contact us immediately by phone so we can correct it before shipping: +33 4 11 62 47 52 (local call rate).

How can I find information about my order?

You can find your order details in your customer account under the "Order History and Details" tab.

How do I update my personal information?

You can modify your personal information directly in your customer account under the "Personal Information" tab.

Are my personal details secure?

All personal information you provide remains confidential. We only use this data to process your order. We do not sell your personal data to third parties.

I can’t log in/I can’t access my account. Can you help?

The required login ID is an email address—please double-check that it is correct. If you’ve forgotten your password, you can reset it via the "Forgot Password?" link.

How soon will my order be shipped?

Professional orders are shipped within 48 hours. Delivery times are then provided for informational purposes only and are not binding on LABOPHYTO. Delays do not entitle the customer to claim damages.

Can I order and have my purchase delivered abroad?

Yes, you can order and have your purchase delivered abroad. In addition to the general terms and conditions of sale, which fully apply to export orders, specific conditions may apply to such orders and be subject to a dedicated contract between LABOPHYTO and the importer (and/or their potential freight forwarder). The buyer is responsible for complying with the regulations applicable in the territory where they intend to market the products. Deliveries are made Ex Works (Incoterm EXW): the buyer bears the extraordinary costs of transportation, customs fees, and assumes the risks related to the transport of goods to their final destination. Additionally, LABOPHYTO reserves the right, in specific cases depending on the destination, to require the buyer to collect the goods directly from LABOPHYTO’s warehouse at the buyer’s expense.

Are there shipping fees?

Shipping costs are calculated based on the final destination and the weight of the packages. You can find the shipping fees in our General Terms and Conditions of Sale.

Do you charge international customs and import fees?

For any delivery outside Metropolitan France, any applicable customs fees or local taxes remain the responsibility of the recipient.

I haven’t received my order. What should I do?

We invite you to check the tracking information via the link sent when your order was shipped. If the package appears to be stuck, please contact us using the contact form or by phone (+33 4 11 62 47 52). Additionally, if the delivery address is different from the billing address, the buyer must inform LABOPHYTO. If the delivery address differs from the billing address and this was not reported by the buyer before the order was shipped, and the carrier was unable to deliver the package, the costs incurred for redelivery will be charged at actual cost.

Are my banking details protected when I order online?

Credit card payments are completely secure. The transaction is encrypted (no banking information is transmitted in plain text). We do not have access to your banking details.

Which currencies can I use for payment?

All orders are billed and payable in euros only.

What are the payment terms?

With the exception of a buyer’s first order, which must be paid in advance, invoices are payable within 30 days from the invoice date via bank transfer (LCR), check, or wire transfer (including purchases made on the website www.labophyto.com), or immediately by credit card or PayPal. Payment is considered complete not upon submission of a check, LCR, or accepted bill of exchange, but upon its successful clearance. In the event of late payment or an unpaid LCR without valid reason, the seller reserves the right to suspend ongoing orders, without prejudice to any other legal action. For further details, please refer to our General Terms and Conditions of Sale.

Where are your products manufactured?

Our dietary supplements (capsules and tablets) are manufactured in France, while our cosmetics are produced in the Netherlands. All our products are made in compliance with hygiene and food safety standards (HACCP, ISO 22000) to ensure optimal quality and safety for consumers. Our products fully comply with French (DGCCRF) and European (EFSA) regulations.

How long have you been selling these products?

Labophyto has been in existence since 2010, working daily to promote sexual health and intimate well-being by offering a range of natural and innovative products for both men and women.

Are your products developed by your team?

Our products are developed by our in-house team in collaboration with expert Research and Development teams specializing in dietary supplements.

How do you choose your ingredients? What’s in your products?

We select our ingredients based on their effectiveness for specific issues and their safety for health. Our dietary supplements are formulated using plants, trace elements, and vitamins that have been studied in scientific research and proven to have an impact on intimate health. Unlike prescription medications, our products are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, saffron, and more. The detailed composition of each product is available on the product page on our website. If in doubt, consult your doctor.

Are your products natural, organic, and/or vegan?

Naturalness is a key objective in the creation of our products. They are made from natural ingredients (plants, trace elements, and vitamins) known for their benefits to sexuality. However, most of our ingredients do not have an organic label. Our products are compatible with vegetarian, vegan, kosher, and halal diets. The capsules are 100% plant-based. While we aim for 100% natural origin, this is not always achievable as we prioritize the stability and effectiveness of our products.

Do your products work? Are they effective?

Our dietary supplements are formulated using plants, trace elements, and vitamins that have been studied in scientific research and proven to have an impact on intimate health. Unlike prescription medications, they are available over the counter and are natural. However, it’s important to note that in herbal medicine, each metabolism is different, and some people may respond better to the products than others. It’s best to try them to see what works for you! If in doubt, consult your doctor.

Are your products safe?

Our products are formulated and manufactured in accordance with French and European regulations (DGAL/EFSA) and produced to ISO 22000 standards.

Are there any contraindications?

This depends on each product. It’s important to carefully read the usage instructions and warnings (available on each product page on our website and on the product packaging). If in doubt, advise customers to consult their doctor or a healthcare professional.

Who are your products for?

There is no age, gender, or sexual orientation requirement for using our products. Any adult can seek intimate fulfillment and overall good health. In case of medical conditions or health contraindications (e.g., diabetes, anticoagulant treatment), it’s important to consult a doctor. Full instructions are available on each product and product page on our website. Labophyto positions itself as an ally for good sexual health, offering products designed for intimate tone, vigor, performance, desire, and more. Sexual health is central to adult life and should be taken care of.

Is it legal to buy your products without a prescription?

Absolutely. Our products are dietary supplements and cosmetics available over the counter, subject to French and European regulations (DGAL/EFSA).

My client was previously on prescribed medication. Is it the same thing?

No. Our dietary supplements are formulated using plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron. If in doubt, advise customers to consult their doctor or a healthcare professional.

My client is looking for something gentler than prescription medications. Which product(s) should I recommend?

All our products (dietary supplements and fast-acting products) are formulated using plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron.

Which product is most recommended for long-term use?

For long-term benefits in tone, vigor, desire, etc., we recommend a supplementation period of one to three months, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. Our dietary supplements come in boxes of 60 capsules, corresponding to a one-month supply (2 capsules per day, preferably in the morning). If in doubt, advise customers to consult their doctor or a healthcare professional.

Is it possible to take multiple dietary supplements simultaneously?

If customers are already taking dietary supplements or wish to take multiple Labophyto products at the same time, we recommend they consult their doctor.

Do the effects stop when the customer stops supplementation?

The effects do not stop abruptly, but the benefits of the product will gradually diminish over time. We also recommend taking breaks of a few months between supplementation periods. These breaks promote optimal assimilation of active ingredients, prevent habituation, allow for regular reassessment of nutritional needs, and ensure sustained supplement efficacy. These strategic interruptions enhance the overall effectiveness of supplementation.

Is it possible to use multiple boxes in a row?

For long-term benefits in tone, vigor, desire, etc., we recommend a supplementation period of one to three months, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. Our dietary supplements come in boxes of 60 capsules, corresponding to a one-month supply (2 capsules per day, preferably in the morning). If in doubt, advise customers to consult their doctor or a healthcare professional.

How long does it take for the effects to appear?

For best results, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, we recommend supplementation for at least one month and up to three months, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. If in doubt, advise customers to consult their doctor or a healthcare professional.

How long is it recommended to take dietary supplements for optimal results?

For best results, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, we recommend supplementation for at least one month and up to three months, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. If in doubt, advise customers to consult their doctor or a healthcare professional.

Are the gels compatible with my client’s partner?

Yes. All our gels are compatible with oral, vaginal, or anal intercourse, with or without a condom. However, it’s important to follow the usage instructions provided on each product.

Are the gels compatible with oral sex and condoms?

Yes. All our gels are compatible with oral (with a slight plant taste), vaginal, or anal intercourse, with or without a condom. However, it’s important to follow the usage instructions provided on each product.

Which product is most recommended for men for short-term effects?

For a quick effect on male intimate tone, we recommend choosing a dietary supplement with rapid action (2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day). In the Labophyto range, you can recommend ERECTAB, TITAN XXL, SUPRAMEN, and XL POWER. In the Xpower range, you can recommend Erection Booster Tabs and HOT SHOT SEX BOOSTER. You can also suggest using an intimate gel just before intercourse (such as Men Booster Gel, Titan XXL Cream, Men Size XL Cream in the Labophyto range, or Erection Booster Gel, Penis Development Cream in the Xpower range).

How long do the effects of fast-acting products last?

For male intimate tone, your clients can opt for a fast-acting dietary supplement: 2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day. If they took their first dose in the morning, they can consider a second dose in the afternoon. However, if they took their first dose at 10 AM, taking a second dose at 12 PM is unnecessary. There is no exact duration of effectiveness for the product, as each metabolism is different. It’s best to test and see what works best for them.

My client wants to improve their intimate performance. Should they choose a one-to-three-month supplementation, a fast-acting product, or a gel?

To optimize intimate performance, we recommend a one-to-three-month supplementation, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. Our dietary supplements come in boxes of 60 capsules, corresponding to a one-month supply (2 capsules per day, preferably in the morning). In the Labophyto range, you can recommend MENBOOSTER, MENSIZE XL, TESTOMAN, MAXICONTROL. In the Xpower range, you can recommend Sex Perform Caps, Penis Size Caps, Pro Virility Caps, Delay Caps. For a quick effect on male intimate tone, we recommend a fast-acting dietary supplement (2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day). In the Labophyto range, you can recommend ERECTAB, TITAN XXL, SUPRAMEN, or XL POWER. In the Xpower range, you can recommend HOTSHOT SEX BOOSTER or Erection Booster Tabs. You can also suggest using an intimate gel just before intercourse (such as Men Booster Gel, Titan XXL Cream, Men Size XL Cream in the Labophyto range, or Erection Booster Gel, Penis Development Cream in the Xpower range).

Is it possible to combine several Labophyto products?

It is entirely possible to opt for a multi-month supplementation (60-capsule boxes in both ranges) and combine it with a fast-acting product to be taken 1 hour before intercourse (such as ERECTAB, TITAN XXL, SUPRAMEN, or XL POWER, Erection Booster Tabs, Hot Shot Sex Booster, etc.). You can also suggest using an intimate gel just before intercourse (such as Men Booster Gel, Titan XXL Cream, Men Size XL Cream in the Labophyto range, or Erection Booster Gel, Penis Development Cream in the Xpower range) to be applied just before penetration. Do not exceed the recommended daily doses. If in doubt, advise customers to consult their doctor or a healthcare professional.

Which product is the most effective for intimate performance?

We don’t have a single "most effective" product, as each metabolism is different and responds differently to various products. It’s best to try them out. We recommend opting for a one-month supplementation (2 capsules/day for one month) to allow your system to assimilate the different plants (for example, MENBOOSTER or MAXICONTROL in the Labophyto range, or Sex Perform Caps or Delay Caps in the Xpower range). You can complement this with a fast-acting stimulant (2 capsules or tablets to be taken 1 hour before the desired effect), such as ERECTAB, TITAN XXL, SUPRAMEN, or XL POWER in the Labophyto range, or Erection Booster Tabs or Hot Shot Sex Booster in the Xpower range. During intercourse, you can use an intimate gel such as MENBOOSTER GEL or MAXICONTROL GEL for men, or TOPDESIRE GEL for women in the Labophyto range, and Erection Booster GEL or Delay GEL for men, or Stimulating Clitoral Gel for women in the Xpower range. Depending on age, there may also be a decrease in testosterone levels (especially in seniors), in which case it may be beneficial to consider TESTOMAN (Labophyto range) or Pro Virility Caps (Xpower range).

My client produces little semen. Which product(s) should I recommend?

You can recommend MAXIVOLUM (Labophyto range) or Sperm Volum Caps (Xpower range), which help with semen production, particularly thanks to saffron. Additionally, adopting a healthy lifestyle, a balanced diet, and avoiding excessive heat and tight underwear can be beneficial. If in doubt, advise customers to consult their doctor or a healthcare professional.

My client wants to optimize their fertility naturally. Which product(s) should I recommend?

For men, we recommend FERTITOP HOMME, and for women, FERTITOP FEMME, which support the couple’s fertility (Labophyto range only). We recommend consulting a doctor and, if necessary, undergoing a fertility assessment.

My client has lost their libido. Which product(s) should I recommend?

A decrease in libido can occur at any age and fluctuates depending on lifestyle. To support libido, we recommend taking our dietary supplements MEN BOOSTER (Labophyto range) or Sex Perform Caps (Xpower range), or our drink HOTDRINK HOMME (Labophyto range) for men, and TOPDESIRE (Labophyto range) or Libido Caps (Xpower range), or our drink HOTDRINK FEMME (Labophyto range) for women, for one to three months, renewable up to 2 or 3 times a year, with breaks of a few months between each three-month period. MEN BOOSTER, TOP DESIRE, Sex Perform Caps, and Libido Caps come in boxes of 60 capsules, corresponding to a one-month supply (2 capsules per day, preferably in the morning). HOTDRINK HOMME and HOTDRINK FEMME are available in 250 ml bottles, to be taken as a course (15 ml per day) or as needed (30 ml before intercourse).

My client has libido but cannot reach orgasm. Which product(s) should I recommend?

The psychological dimension is essential in achieving orgasm. Relaxation and communication are key to building trust between partners. You can recommend using an intimate gel such as TOPDESIRE GEL (Labophyto range) or Stimulating Clitoral Gel (Xpower range) for a more pleasurable intimate experience. If needed, you can refer your client to a sexologist who can support them in this personal journey.